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Presale
Plan fit and capability questions before you buy.
Buildler Booking / My account / Contact support
Support
Contact support
Presale questions, licence help and technical support — with a first reply inside 24 hours on paid plans.
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Licence and billing
Keys, renewals and invoices through your account.
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Technical support
Signed-in customers open threads from My account.
How to reach us
Account first when you already hold a licence.
Signed-in customers open support from My account so we can see licences, activations and billing context. That keeps replies faster than a blind email with no site URL.
Free users have community support. Priority email arrives on Pro and Business; Ultimate includes premium support with a named contact. We aim to first-reply inside 24 hours on paid support channels.
What helps a good reply
A few facts beat a long mystery.
Include the site URL, WordPress and PHP versions, and the steps that reproduce the issue. Screenshots of the delivery log help when mail is the problem.
Licence lookup and login flows are designed not to reveal whether an email exists — security over convenience at the door.
Contacting support
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Sign in to My account
Licences and threads live in one place.
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Open a support thread
Attach the details that reproduce the issue.
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Watch for the first reply
Paid channels target a reply inside 24 hours.
Related
More in My account
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What's new
Release notes for Buildler Booking — every shipped change, in plain language.
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Feature requests
Tell us what to build next — a public roadmap will live here as voting opens.
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Accessibility
Built to be usable with keyboard, screen readers and clear contrast — on marketing and product surfaces.