Customer self-service

Customers reschedule and cancel without creating an account. Links in reminders and confirmation emails open a signed self-service page for that booking only — not a general login that can see every appointment in the practice.

Self-service for customers is a Pro capability and above. The free plugin still lets staff manage bookings in admin. When a licence lapses, existing appointments remain; you lose updates and support, not the diary itself.

Set how close to the appointment a change is allowed, whether a deposit refunds, and which staff receive a notification. Series bookings can expose a single occurrence or the whole series when you permit it.

The same capacity and timezone rules apply after a reschedule, so moving a slot cannot invent double bookings.

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